Hospitality Solutions
The a-Touch™ solution is not only technology driven but focuses on delivering a quality guest services irrespective of the type of property, location or rating, driving up occupancy, driving down costs supported by advertising revenues and margins on transactions.
Just as the TV and telephone in each and every hotel room has become
prevalent, so will guest services delivered through solutions like
a-Touch. The user interface and content can be multi-lingual, making it
friendlier on foreign guests.
a-Touch™ can also handle
digital Video-On-Demand (VOD) / Music-On-Demand (MOD) type requirements
such as watching non-blockbuster films, old TV episodes or running
internet media players and jukeboxes for free and without the need for
an iPod.
a-Touch™ is future proofed as it will be able to accommodate
ipTV when ready.
CUSTOMISED GUEST EXPERIENCE
a-Touch is a totally customisable solution to meet the unique needs of hotels and their guests. Such a service can compliment concierge services through the use of self service technology.
It is a robust platform for delivering high quality guest services for the future such as the ones shown below. Any combination of groupings or bespoke services can be catered for.
WEB ENABLED
a-Touch is always connected to the internet through a high
speed broadband connection. Hotel guests
are able to surf the internet, access web portals like MSNtm, Yahootm or Googletm from the comfort of
their own rooms. They are able to check
their emails without the need of a PC.
The solution includes local information content as well as being able to order room service, browse the hotel restaurant menus, or browse external restaurants, menus by cuisine type, maps of how to get there, or take away food delivered to guest’s room (where permitted) . It will soon be possible to book restaurants directly using a-Touch including in-house restaurants.
HIGH VALUE “CONTENT”
Part of the a-Touch implementation is the collection, collation, storage and access to high value information “content” specific to each property. This information is very important to ensure guests have access to localised search information and to maximise the value of their stay. For example:-
- Local business information such as banks, hospitals, pharmacies, bars and more importantly opening times.
- Suggestions of “Things to do” such as sightseeing tours, shopping trips, leisure activities, what’s on including theatre listings as well as the ability to purchase tickets directly through the a-Touch solution.
- Perform B2C eCommerce transactions such as duty-free goods from either local department stores or online shops delivered direct to hotel room or departure terminal.
- a-Touch filters the internet for hotel guests wanting to rent-a-car, book a taxi, check the weather, read home news etc.
- Deliver Adult Only content such as access to online gambling portals as well as delivering internet-based adult video content to bonafide and validated guests.
a-TOUCH™ BENEFITS
- Offering a unique guest service
- Dramatically improve RevPAR
- Generate incremental revenue
- Reduce costs significantly
- Enriching Guest experiences
- Improving guest loyalty & lower churn rates
- Self-service technology
- “Connect & Go” architecture
- Designed with hotel brand & identity
- Extremely cost effective & Future proof technology platform
- Virtual Concierge
- Capture localised information content